Restaurant Operations Manager

2 days ago

Brownsville, Texas, United States Southern Multifoods Full time

About the Role:

We are seeking a highly skilled and experienced Restaurant General Manager to join our team at Southern Multifoods, a franchisee of Taco Bell. As a Restaurant General Manager, you will be responsible for ensuring the efficient and orderly functioning of our assigned restaurant, adhering to the philosophy of quality, service, cleanliness, and hospitality (CHAMPS) and the Taco Bell (LAST) system.

Key Responsibilities:

  • Ensure customer satisfaction by providing excellent quality, service, cleanliness, and hospitality.
  • Create and maintain a positive and cooperative atmosphere among employees and customers.
  • Enforce all safety rules, policies, and procedures.
  • Manage all aspects of restaurant operations, including hiring, counseling, and training employees.
  • Ensure adherence to policies and procedures, and safety program.
  • Assist with budget decisions and implementation.
  • Ensure adequate staffing within the restaurant.
  • Follow specified procedures for inventory control.
  • Provide employee training, emphasizing CHAMPS and the Taco Bell LAST system.
  • Perform employee performance reviews and counseling.
  • Work as a team member to assure constant and consistent customer satisfaction through CHAMPS.
  • Quickly prepare customers' orders according to specifications and with the highest possible quality.
  • Prioritize work load, always serving customers first, then maintaining dining room, and then maintaining work area.
  • Operate all kitchen equipment.
  • Acknowledge and speak to customers when possible in a friendly and courteous manner.
  • Report any needed equipment and/or facilities repair to the Maintenance Department.

Requirements:

  • High school education or equivalent is required.
  • Must have comprehensive understanding of all aspects of restaurant management and prior food service experience.
  • Must possess a valid Drive License.
  • Must have access to a vehicle to drive periodically on Company Business.
  • Must have current liability insurance in your name.
  • Must have a home or cellular telephone and if not must get one within three weeks of starting the position.
  • Requires good interpersonal communication skills to direct employees and work with customers.
  • Must be able to pay attention to detail, cope with pressure and remain calm when stressful situations arise.

Working Conditions:

Work area temperature may be extreme and noise level may be high at times.

Consequence Of Errors:

Dissatisfied customers and employees, loss of revenue.

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