Student Financial Aid Supervisor

2 weeks ago


Mesa, Arizona, United States Southern Illinois University Full time

Job Overview

Position Title: Financial Aid Program Manager

Institution: Southern Illinois University

Individuals in this role undertake administrative, supervisory, and technical responsibilities in the oversight of student financial assistance programs. They operate under the guidance of a designated administrator.

Key Responsibilities:

  • Overseeing various aspects of student financial aid program operations
  • Training, managing, and assessing the performance of junior staff members
  • Creating training resources and leading staff meetings
  • Assisting in the formulation and execution of office policies and procedures
  • Evaluating client requirements and suggesting policy modifications
  • Managing the operations of a financial aid department
  • Providing specialized knowledge and resolving technical issues
  • Coordinating financial aid processing with external organizations
  • Generating statistical, operational, and planning documentation and reports
  • Designing forms, correspondence, and brochures for financial aid information gathering
  • Supervising the appeal evaluation process and ensuring the accuracy of financial aid publications

Required Qualifications:

  • A minimum of three (3) years of relevant college coursework or professional experience in office management or customer service
  • At least two (2) years of experience in higher education or student services
  • A minimum of one (1) year of supervisory experience in a higher education or student services environment


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