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Provider Services Support Specialist
2 months ago
We are looking for a meticulous and committed Provider Services Support Specialist to become a vital part of our esteemed team at Turning Point Global Solutions, dedicated to assisting our federal clientele. The Provider Services Support Specialist plays a crucial role in delivering exceptional service to healthcare provider communities, addressing and resolving provider inquiries effectively. This position demands professionalism and adherence to accuracy and timeliness standards.
Details:
- Specialty: Government IT Support Services
- Location: On-site at Turning Point office
- Salary: commensurate with Experience, Skills, and Education
Key Responsibilities:
Provider Inquiry Management:
- Addressing inquiries from providers through both telephonic and written communication.
- Investigating and resolving these inquiries in a professional, timely, and accurate manner.
- Documenting all inquiry-related activities in a designated reporting system.
- Crafting written responses to inquiries.
- Exhibiting a thorough understanding of customer regulations and expectations.
- Completing assigned daily tasks efficiently.
- Upholding quality standards as established by management.
- Regularly monitoring and reporting workload (daily, weekly, monthly).
- Prioritizing tasks to ensure deadlines and quality are consistently met.
- Actively engaging in ongoing training initiatives.
- Participating in weekly meetings with punctuality, attentiveness, and active involvement.
- Completing assessments promptly and meeting or exceeding management expectations.
- Seeking additional learning opportunities.
- Communication: Exceptional written and verbal skills for clear explanations and inquiries.
- Comprehension: Strong reading abilities to understand regulations and interpret information.
- Phone Etiquette: Professionalism and courtesy during phone interactions.
- Problem-solving: Researching, analyzing, and developing solutions for provider issues.
- Organization: Effectively managing workload, prioritizing tasks, and meeting deadlines.
- High school diploma or GED.
- Minimum six (6) months of customer service experience preferred.
- Basic PC skills.
- Proficient typing and numerical skills.
- Proficient in Microsoft Office: Word, Excel, PowerPoint, etc.
- Basic mathematical skills preferred.
Turning Point Global Solutions is a rapidly expanding system integration and information technology services firm that serves federal, state, and local government as well as commercial clients. We specialize in comprehensive system integration and software engineering services that facilitate digital transformation and solution engineering within the healthcare IT and telecommunications sectors. Our offerings encompass software development, software integration, business process outsourcing, and professional services. Established in 2002, Turning Point is proud of its legacy of innovation and robust professional service capabilities, allowing us to deliver a complete suite of mission-critical solutions efficiently and cost-effectively. Our processes are independently appraised at CMMI Maturity Level 5 for Development.
Turning Point is committed to equal employment opportunities for all qualified applicants without discrimination based on race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by law. This policy applies to all aspects of employment, including recruitment, hiring, assignment, advancement, compensation, benefits, retention, and termination.
