Library Access Services Specialist I

7 days ago


Rockville, Maryland, United States Library Systems & Services Full time

Job Title: Library Access Services Specialist I

Job Summary:

We are seeking a highly skilled Library Access Services Specialist I to join our team at Library Systems & Services. As a key member of our library support team, you will provide exceptional customer service to patrons, primarily students, in locating and accessing library materials.

Responsibilities:

  • Provide virtual and face-to-face support to users in finding materials and instructing library users on the use of the library catalog, discovery service, and databases.
  • Triage information requests to appropriate library and College units and engage with patrons to resolve their queries.
  • Refer complex issues to librarians or external units and services.
  • Provide front-line support at the library service desk, performing opening and closing procedures as assigned.
  • Assist patrons with directional requests in locating materials, checking library materials in and out, and following up with overdue materials.
  • Process interlibrary loan requests and assist patrons in using library technologies, including the integrated library system, printers, and copiers.
  • Perform daily collections maintenance by reshelving materials in accordance with the Library of Congress Call Number system, shelving current periodicals, straightening, and cleaning reading room and collection storage areas.
  • Other duties as assigned.

Requirements:

  • An Associate's Degree or higher.
  • At least 1 year of experience performing duties similar to those described.
  • Experience providing customer services, ideally at a library.
  • Physically able to lift and shelve books (10 lbs maximum).
  • Physically able to stoop down to lower shelves and use a step stool to reach top shelves.
  • Experience and ability to use Microsoft Office applications, especially Outlook.
  • Excellent oral and written communication skills.
  • Strong interpersonal communication skills and a demonstrated commitment to delivering high-quality customer service.
  • Ability to work independently and in a team environment.

Preferred Qualifications:

  • Experience with the Ex Library Alma ILS or similar system to perform circulation and interlibrary loan services.
  • Experience performing interlibrary loan using ILLiad.
  • Experience instructing users in the use of media and equipment.

Benefits:

  • Paid Time Off (Vacation, Sick & Public Holidays).

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