Library Access Services Specialist I
7 days ago
Job Title: Library Access Services Specialist I
Job Summary:
We are seeking a highly skilled Library Access Services Specialist I to join our team at Library Systems & Services. As a key member of our library support team, you will provide exceptional customer service to patrons, primarily students, in locating and accessing library materials.
Responsibilities:
- Provide virtual and face-to-face support to users in finding materials and instructing library users on the use of the library catalog, discovery service, and databases.
- Triage information requests to appropriate library and College units and engage with patrons to resolve their queries.
- Refer complex issues to librarians or external units and services.
- Provide front-line support at the library service desk, performing opening and closing procedures as assigned.
- Assist patrons with directional requests in locating materials, checking library materials in and out, and following up with overdue materials.
- Process interlibrary loan requests and assist patrons in using library technologies, including the integrated library system, printers, and copiers.
- Perform daily collections maintenance by reshelving materials in accordance with the Library of Congress Call Number system, shelving current periodicals, straightening, and cleaning reading room and collection storage areas.
- Other duties as assigned.
Requirements:
- An Associate's Degree or higher.
- At least 1 year of experience performing duties similar to those described.
- Experience providing customer services, ideally at a library.
- Physically able to lift and shelve books (10 lbs maximum).
- Physically able to stoop down to lower shelves and use a step stool to reach top shelves.
- Experience and ability to use Microsoft Office applications, especially Outlook.
- Excellent oral and written communication skills.
- Strong interpersonal communication skills and a demonstrated commitment to delivering high-quality customer service.
- Ability to work independently and in a team environment.
Preferred Qualifications:
- Experience with the Ex Library Alma ILS or similar system to perform circulation and interlibrary loan services.
- Experience performing interlibrary loan using ILLiad.
- Experience instructing users in the use of media and equipment.
Benefits:
- Paid Time Off (Vacation, Sick & Public Holidays).
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