Patient Services Coordinator

2 months ago

Morristown, New Jersey, United States Ochsner Clinic Foundation Full time

Since our establishment, we have continuously evolved while upholding our dedication to serve, heal, lead, educate, and innovate. Our achievements and milestones are a testament to the commitment of our dedicated workforce.

At Ochsner Clinic Foundation, every role contributes to making a significant impact, whether directly with patients or in supportive capacities. Join us in making a difference and explore your potential with us.

This position involves welcoming patients and visitors with professionalism, whether through phone interactions or face-to-face engagements. Responsibilities include initiating appointment scheduling and managing the check-in or admission processes for patients. The role requires accurate collection and verification of identification and demographic information for the patient's permanent medical record, which is crucial for proper reimbursement while ensuring the confidentiality of all patient data.

Key responsibilities include:

  • Facilitating point-of-service collections and engaging in direct patient interactions to complete the registration and admission processes.
  • Verifying insurance details through electronic means, phone calls, or web applications.
  • Enhancing patient satisfaction by consistently representing the organization in a professional manner and being cross-trained to assist in various functions across all patient and payer categories.

Education Requirements:

  • High school diploma or equivalent.
  • Associate's degree preferred.

Experience Requirements:

  • A minimum of one year in a related field such as hospital, clinic, medical office, business services/revenue cycle, frontline registration, financial counseling, banking, retail, or customer service.
  • Previous experience in a healthcare environment is advantageous.

Certifications:

  • Certification in Healthcare Access Manager (CHAM), Healthcare Access Associate (CHAA), or as a Medical Assistant (or equivalent medical specialty certification).

Essential Knowledge, Skills, and Abilities:

  • Proficient computer skills for data entry and information retrieval.
  • Strong verbal and written communication skills with the ability to convey information clearly and professionally.
  • Familiarity with Windows applications and various software specific to the role.
  • Excellent interpersonal skills.
  • Clerical expertise and technical knowledge of healthcare insurance benefits, payer guidelines on referrals and authorizations, along with current knowledge of billing regulations.
  • Ability to effectively present information and respond to inquiries from patients and customers.
  • Problem-solving skills to handle high-stress situations while maintaining professionalism.
  • Strong organizational, time management, and conflict resolution abilities.
  • Good decision-making and analytical skills with a keen attention to detail.
  • Capability to collaborate effectively with other departments.
  • Sound judgment in managing and escalating challenging situations.

Job Responsibilities:

  • Deliver exceptional customer service to all patients, guests, and family members.
  • Manage the patient scheduling, clinic registration, or hospital admission processes efficiently.
  • Ensure all necessary forms are completed and documentation is accurate.
  • Accurately gather and input patient and guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay amounts.
  • Conduct financial assessments for each case and inform patients of their financial responsibilities.
  • Balance cash drawers daily, prepare deposit slips, and follow the closing cash drawer procedures at the end of each shift.
  • Maintain respectful and cooperative relationships with all staff members, demonstrating a willingness to resolve interpersonal conflicts.
  • Adapt communication and behavior to suit the specific needs of diverse patient populations.
  • Perform other related duties as assigned.

The above statements outline the general nature and level of work associated with this position. They are not an exhaustive list of all responsibilities, duties, and skills required. Additional duties may be assigned or this description may be amended at any time.

This employer adheres to its Compliance & Privacy Program and Standards of Conduct, which includes the immediate reporting of any known or suspected unethical behaviors or compliance-related concerns.

Ochsner Clinic Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands:

The essential physical functions of this role include frequently exerting 10 to 20 pounds of force to move objects and occasionally exerting up to 100 pounds of force. The physical demands exceed those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position involves working in a patient care area, directly interacting with patients, and handling specimens that may contain communicable diseases. There is an occupational risk for exposure to communicable diseases.

Given the healthcare setting, there may also be a risk of exposure to hazardous medications or waste through various job duties. The level of exposure risk may vary based on the specific responsibilities of the role.

Employee Core Benefits Package Includes:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance & Accidental Death and Dismemberment (AD&D)
  • Short-term and long-term disability
  • Retirement plan
  • Paid time off (vacation/sick/personal days) / paid holidays
  • Paid parental leave

*Benefits are subject to change at any time.

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