Office Services Working Supervisor

3 weeks ago

Morristown, New Jersey, United States Cushman & Wakefield Inc Full time

This role embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm.

The On-Site Supervising Operating Associate's primary focus is building relationships with our client while providing important office services support.

In this position, you will be responsible for overseeing Mail/Copy/Print services and other office related tasks.

To help you thrive, we provide a detailed onsite training program, an excellent support structure and a comprehensive benefits package.

Key Responsibilities:
  • Train staff in work procedures and equipment operation.
  • Ensure all employee training (new hire, monthly cross training, etc.) Administer employee reviews and performance improvement.
  • Resolve staff interpersonal conflicts.
  • Conduct periodic quality audits.
  • Copy Center / Mail / /Reception/Facilities/
Office Services Functions:
  • Ensure convenience copiers are working properly, checking for quality via daily inspections. Perform all repair service on customer copier equipment.
  • Maintain records for management reports and inventories of supplies needed.
  • Distribute office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
  • Calculate charges for jobs performed and maintains some billing logs.
  • Respond to and coordinates all service calls required by customer.
  • Report all facilities issues to building management or client vendor.
  • Schedule/Coordinate preventative maintenance and repair work for the office.
  • Inform all visitors of where restrooms and beverage location are located
  • Enter guest names into building's visitor application.
  • Coordinate scheduling for conference rooms in reservation system, including audio visual equipment, catering (via email), room layout, signage, etc. Contact clients to obtain specs for meeting room configurations
  • Enter room reservations and food orders into various ticketing systems as appropriate.
  • Answer phones and direct all calls accordingly.
  • Utilize internal applications and follow up with callers regarding requested information.
  • Complete daily morning am and pm floor checklists.
  • Perform daily conference room checks and enter data into analysis document.
  • Must assist in providing services in all service lines in addition to primary role.
  • The ideal candidate will have basic Microsoft Office skills, a High School Diploma, or equivalent education.
  • Three years of experience in Office Services / Mailroom supervisory role.
  • Exceptional customer service skills
  • Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. The company will not pay less than minimum wage for this role.

C&W Services is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at or email .

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