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Customer Service Representative

2 months ago

Ocean City, New Jersey, United States City of Ocean City Full time
Job Summary:

We are seeking a highly skilled Customer Service Representative to join our Public Works team at the City of Ocean City. As a key member of our team, you will be responsible for providing exceptional service to our community, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Customer Service: Provide excellent customer service to the public, responding to inquiries and resolving issues in a professional and courteous manner.
  • Information Provision: Provide accurate and timely information about our programs and services to customers.
  • Record Keeping: Maintain accurate records and files, including addressing, stamping, and mailing correspondence.
  • Office Operations: Operate office equipment, such as computers, printers, and copiers, and perform other administrative tasks as needed.
Requirements:
  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent communication and customer service skills, with the ability to work in a fast-paced environment and multitask.
  • Technical Skills: Basic computer skills and knowledge of office software, with the ability to learn and utilize various types of electronic and/or manual recording and information systems.
Working Conditions:
  • Work Environment: Work in an inside office environment with moderate noise levels.
  • Physical Demands: Ability to sit for extended periods and use hands and fingers to operate keyboard, phone, and other office equipment.