Patient Outreach Coordinator

5 days ago


Anaheim, California, United States Prospect Medical Holdings Full time
Job Title: Patient Outreach Specialist

Under the general direction of the Clinic Operations Manager, the Patient Outreach Specialist will provide patients/individuals with the education needed about our services, assist with the enrollment process, support new membership projects, retention assistance, and develop relationships with strategic community partners.

Key Responsibilities:
  • Enter new patient demographics and update established patient information, as necessary, in the Electronic Health Record (EHR) to maintain accurate patient medical records.
  • Obtain new and established patient insurance information, including eligibility and authorization, as required.
  • Assist patients in applying and/or aligning their healthcare coverage plans, providing necessary follow-up and data collection.
  • Assist patients in navigating the enrollment process to secure needed services, including working on new additions and loss of patients in various networks.
  • Outreach and schedule patient appointments as necessary to ensure membership retention and growth for the group, including phone calls, email outreach, and letter preparation.
  • Outreach and educate patients regarding how and where to access healthcare services, including new services and providers.
  • Assist in conducting assessments of retention efforts and identifying areas for improvement.
  • Demonstrate flexibility with work schedule and assignments, including floating to other medical offices.
  • Promptly answer and respond to all calls in a professional manner, acting as a liaison between patients, referring and treating physicians, staff, hospitals, and others involved in patient care.
  • Identify patients' important needs, answer questions, and assist with informed patient decisions prior to and/or post office visits.
  • Provide patients with practical resources and offer emotional support and understanding throughout the patient care coordination process.
  • Outreach to patient membership that has overutilized hospital services.
  • Maintain quality customer satisfaction.
  • Monitor patient requests and outgoing messages for various patient experience initiatives, such as Follow My Health.
  • Assist with front office duties as necessary to support patient experience and operations, including clinical setting deliverables.
  • Prepare welcome materials for new patients and current patients.
  • Participate in planning discussions and meetings, assisting in developing tactical plans to support outreach and patient membership goals.
  • Prepare and submit weekly productivity reports.
Qualifications:
  • Minimum Education: High School Diploma required; College Courses and/or Associate Degree in Healthcare Administration preferred.
  • Minimum Experience: 3-5 years of healthcare experience in customer service, administration, and/or patient care coordination required.
  • Req. Certification/Licensure: None


  • Anaheim, California, United States Physical Rehabilitation Network Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at California Rehabilitation & Sports Therapy in Anaheim, CA.Key Responsibilities:Greet patients promptly and provide exceptional customer serviceAnswer incoming phone calls and schedule patient appointmentsCollect accurate patient health...


  • Anaheim, California, United States Chrysalis Center Inc Full time

    Job Title: Client Services CoordinatorChrysalis Center Inc is seeking a highly motivated and compassionate Client Services Coordinator to join our team. As the first point of contact for clients, staff, volunteers, and donors, this role plays a critical part in providing exceptional customer service and ensuring a welcoming and professional environment.Key...


  • Anaheim, California, United States TEKsystems Full time

    Job Title: 2nd Shift-Patient Registration ClerkWe are seeking a highly motivated and customer-focused individual to join our team as a 2nd Shift-Patient Registration Clerk. In this role, you will play a critical part in ensuring the smooth operation of our healthcare facility by registering patients, verifying insurance, and coordinating with various...


  • Anaheim, California, United States TEKsystems Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Patient Registration Clerk to join our team at a leading healthcare provider in Orange County, CA.This is an exciting opportunity to gain experience in a fast-paced ER environment and make a meaningful impact in the lives of our patients.Key ResponsibilitiesActivate patients in the system of...

  • Intake Coordinator

    6 days ago


    Anaheim, California, United States The Salvation Army Full time

    About The Salvation ArmyThe Salvation Army Adult Rehabilitation Center (ARC) is a no-fee program that assists men and women in their journey to complete our rehabilitation program.We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the...

  • Referral Coordinator

    4 weeks ago


    Anaheim, California, United States American Family Care Anaheim Full time

    Job Title: Referral CoordinatorWe are seeking a highly organized and detail-oriented Referral Coordinator to join our team at American Family Care Anaheim.Job Summary:The Referral Coordinator will be responsible for coordinating referrals, establishing and standardizing systems and procedures for the distribution and use of health information throughout the...


  • Anaheim, California, United States Medix Full time

    Job Title: Home Health Patient Service SpecialistA leading healthcare organization is seeking a skilled Patient Service Specialist to join their Home Health team in Anaheim, CA.Job Summary:This is a 12-week contract opportunity with the possibility of extension, permanent employment, and a hybrid work schedule following training.Key Responsibilities:Verify...

  • Practice Coordinator

    4 weeks ago


    Anaheim, California, United States LifeStance Health Full time

    Job Summary:The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.Key Responsibilities:Operational Excellence:Create a positive work environment and support in-office clinician and staff engagement activities.Conduct...

  • Referral Coordinator

    3 weeks ago


    Anaheim, California, United States American Family Care Anaheim Full time

    Job Title: Referral CoordinatorAbout the Role:The Referral Coordinator is a vital member of our team at American Family Care Anaheim, responsible for ensuring seamless referral operations. This role involves establishing and standardizing systems and procedures for the distribution and use of health information throughout the organization.Key...


  • Anaheim, California, United States Providence Health & Service Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Operations Coordinator to join our team at Providence Medical Foundation. As a key member of our pharmacy team, you will play a vital role in supporting our pharmacists and ensuring the delivery of high-quality patient care.ResponsibilitiesCoordinate patient care activities and schedule referrals as...


  • Anaheim, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time

    Job SummaryWe are seeking a skilled Social Services Coordinator to join our team at KPC GLOBAL MEDICAL CENTERS INC. The ideal candidate will possess excellent organizational skills and the ability to manage multiple cases simultaneously.Key Responsibilities1. Coordinate patient care services to ensure seamless transitions and optimal outcomes.2. Develop and...


  • Anaheim, California, United States TEKsystems Full time

    Job Summary:We are seeking a motivated and customer service-oriented individual to join our team as a Healthcare Experience Coordinator. In this role, you will be responsible for activating patients in the system of record, verifying patient insurance, and ensuring that required forms and documents are presented and explained at time of registration.Key...


  • Anaheim, California, United States Alfred A Sidhom M D Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Surgery Scheduler to join our team at Alfred A Sidhom M D Inc. The successful candidate will be responsible for coordinating surgical procedures, managing patient schedules, and ensuring seamless communication with patients, physicians, and hospital staff.Key ResponsibilitiesCoordinate surgical...


  • Anaheim, California, United States Providence Full time

    Job Title: Senior Community Health WorkerProvidence Medical Foundation is seeking a highly skilled and compassionate Senior Community Health Worker to join our team. As a key member of our community outreach team, you will play a vital role in helping community residents and Providence Medical Foundation patients and their families navigate and access...


  • Anaheim, California, United States AltaMed Health Services Full time

    **Job Summary:**We are seeking a highly organized and detail-oriented Medical Scheduling Coordinator to join our team at AltaMed Health Services. As a key member of our Patient Service Center, you will be responsible for scheduling, rescheduling, and canceling appointments for our medical and dental offices.**Responsibilities:**Adhere to all AltaMed Health...


  • Anaheim, California, United States Alfred A Sidhom M D Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Surgery Scheduler to join our team at Alfred A Sidhom M D Inc. As a key member of our medical office staff, you will be responsible for coordinating surgical procedures and ensuring seamless communication with patients, physicians, and hospital staff.Key ResponsibilitiesSurgical Scheduling:...


  • Anaheim, California, United States Illumination Foundation Full time

    Job SummaryThe Medical Coordination Assistant will play a vital role in providing care to patients at Illumination Foundation's recuperative care centers, emergency shelters, and housing services. This position requires strong communication and organizational skills to ensure seamless care coordination.Key ResponsibilitiesPerform initial intakes to ensure...


  • Anaheim, California, United States West Anaheim Medical Center Full time

    About West Anaheim Medical CenterWest Anaheim Medical Center is a 219-bed acute-care hospital dedicated to providing high-quality, compassionate healthcare to the community. Founded in 1964, our hospital offers a range of services, including general medical and surgical inpatient care, emergency services, surgical services, behavioral health, and diagnostic...

  • Program Manager

    4 days ago


    Anaheim, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full time

    Job SummaryThe Clinical Program Manager - Activity Coordinator is responsible for the coordination of department activities. This role requires initiative and a willingness to perform assignments timely and accurately. The successful candidate will actively participate in group projects and staff meetings, accepting suggestions to enhance the work...


  • Anaheim, California, United States Anaheim Union High School District Full time

    Job Opportunity at Anaheim Union High School DistrictWe are seeking a highly skilled Community Schools Coordinator to join our team at Anaheim Union High School District.Key Responsibilities:Coordinate with schools and community organizations to develop and implement programs that support student successCollaborate with district staff to ensure alignment...