Client Relationship Manager
2 weeks ago
Hazel Health stands as the leading virtual provider of healthcare services within educational settings, recognized for its innovative approach to enhancing student health access.
By collaborating with educational districts and health organizations nationwide, Hazel is dedicated to transforming schools into accessible gateways for both physical and mental health services. Currently, Hazel's skilled team of licensed professionals delivers essential therapy and medical care virtually to millions of K-12 students, ensuring that all children receive the necessary support to thrive academically and personally.
As a vital member of the Hazel team, you will:
- Drive Change: Collaborate with a team focused on improving equitable access to quality healthcare for students and their families.
- Support Growth: Contribute to the development of a high-impact social enterprise.
- Be Recognized: Join a team that values competitive compensation, professional development, and frequent acknowledgment of meaningful contributions.
In the role of Client Relationship Manager, your primary objective will be to foster and expand partnerships with school districts within your designated area. You will be responsible for nurturing, developing, and overseeing relationships with K-12 partners across multiple states, impacting millions of students. As the main strategist for these partnerships, you will collaborate with our customer success team to ensure an exceptional experience throughout the partnership lifecycle. Your ability to identify champions within each district will be crucial in delivering top-tier healthcare services to all students.
Key ResponsibilitiesDistrict Relationship Management:- Establish and nurture strategic relationships with key decision-makers and stakeholders within K-12 districts, serving as the primary contact for all account-related inquiries.
- Manage relationships across various levels, including Superintendents and Directors of Student Services.
- Deliver an outstanding customer experience consistently, building trust to facilitate renewals and expansions.
- Engage in strategic discussions throughout the year to ensure renewals are a natural progression of value.
- Identify and address any barriers or risks that may hinder the district's strategic objectives.
- Conduct regular check-ins with districts to assess progress towards strategic goals, utilizing data to identify trends and recommend actions.
- Act as the chief strategist for district partnerships, working cross-functionally to develop strategic account plans aimed at achieving enrollment and renewal targets.
- Lead the renewal process, negotiating mutually beneficial terms for both the district and Hazel Health.
- Conduct internal market reviews to inform strategy and identify growth opportunities.
- Collaborate with various teams, including customer success and analytics, to align account management strategies with overall business goals.
- Monitor customer feedback and competitor activities to uncover opportunities and potential risks.
- Regularly assess and report on account health, including usage metrics and satisfaction levels, using this data to enhance district relationships and drive renewals.
- Work with Analytics and Operations teams to establish effective reporting and monitoring systems for district management.
- Prepare and present Partnership Reviews that highlight successes and demonstrate how our services contribute to achieving district goals.
- Utilize a CRM system to accurately track customer-related activities and critical issues.
- Stay updated on our offerings to effectively communicate their value to clients.
- Collaborate with Product and Marketing teams to ensure alignment between district needs and new service developments.
- Strong understanding of market positioning and the ability to leverage relationship skills to secure buy-in and loyalty.
- Customer-first mindset with a passion for supporting those impacted by our services.
- Proficient in communicating technical information to users with varying levels of understanding.
- Exceptional written and verbal communication skills, with the ability to tailor presentations to different stakeholders.
- Strong data interpretation skills, capable of translating data into actionable insights.
- Experience with Salesforce and Gainsight.
- Prior experience in sales or account management, particularly within the K-12 education sector.
- Proven ability to drive cross-functional projects in a rapidly growing environment.
- Ability to manage time effectively and complete tasks with minimal supervision.
- Demonstrates kindness, empathy, and high emotional intelligence.
- Self-motivated and organized, thriving in environments that allow for autonomy and creativity.
- Effectively prioritizes tasks to ensure team goals are met.
- Enjoys problem-solving and simplifying challenges.
- Skilled in building rapport and nurturing relationships.
- Provides constructive feedback and mentorship to support team growth.
- Active listener, able to address team concerns while welcoming feedback.
- Communicates expectations and feedback clearly and empathetically.
- Understands the importance of political sensitivity in handling information.
- Promotes diversity and inclusivity within the team.
- Strong interpersonal skills related to stress and conflict management.
- Exercises discretion and independence in applying professional expertise.
This position offers an exciting opportunity within a dynamic organization. We provide:
- A competitive compensation package.
- Comprehensive medical, dental, and vision coverage.
- 401K with employer matching.
- Generous PTO and paid holidays.
- Flexible Spending Account options.
- Employer-paid disability and life insurance.
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