Customer Service Representative

3 days ago


Temple, Texas, United States Collabera Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Collabera. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through phone, email, and other communication channels.

Key Responsibilities:
  • Answering customer inquiries and resolving issues in a timely and professional manner
  • Documenting and dispatching work requests in a accurate and efficient manner
  • Monitoring environmental alarms and taking necessary actions
  • Assisting with workflow and assignments for patient transporters
  • Leading or participating in projects to support the department
  • Providing feedback to leadership on process improvements and efficiencies
Requirements:
  • High School Diploma/GED Equivalent Required
  • Ability to handle difficult situations and provide conflict resolution
  • Excellent customer service skill
  • Ability to read and write in English
  • Experience in an administrative support role or customer service preferred

Available Shifts: 1st Shift with a shift time of 7 AM - 3:30 PM, Monday to Friday



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