Service Operations Manager

3 days ago


Dallas, Texas, United States Distribution Management Company Full time
Job Summary

We are seeking a highly skilled Service Manager to join our team at Distribution Management Company. The successful candidate will be responsible for directing the work of our Service Coordinators and Service Technicians, ensuring the successful completion of service jobs and continually improving and developing standards for the Service Department.

Main Responsibilities:

  • Direct and manage the work of Service Coordinators and Service Technicians to achieve operational goals and objectives.
  • Develop and implement standards for the Service Department to ensure efficient use of workforce and compliance with customers' requirements.
  • Administer safety, technical, and process training as required for the department.
  • Organize the shop to accomplish operational goals and advise the VP Operations on staff requirements.
  • Monitor the Service Department to ensure efficient use of workforce and compliance with customers' requirements.
  • Work closely with Sales Professionals to prepare technical proposals and support customer needs.
  • Collaborate with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals.

Requirements:

  • 7+ years of experience in pump and/or other rotating equipment.
  • Experience in maintenance and improvement of process equipment.
  • Previous management experience is required.
  • Ability to work in a fast-paced environment and motivate team to accomplish goals.
  • Reliability Engineer or related experience preferred.
  • Physical ability to lift up to 50 lbs.
  • Willingness to travel to client sites.
  • A High School Diploma is required.


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