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Service Operations Manager

2 months ago

Dallas, Texas, United States Great Dane Full time
POSITION SUMMARY
At Great Dane, we value skilled professionals and are looking for individuals to enhance our growing service department. This is an opportunity to work in a setting that prioritizes safety and excellence in service delivery.
Role Overview:
The Service Manager oversees the effectiveness and profitability of the service division. This position aims to optimize service requests and revenue generation through strategic sales initiatives related to our offerings.
Key Responsibilities:
  • Safeguard and manage all resources within the service department.
  • Formulate strategies to identify potential service clientele.
  • Build and sustain positive, long-term relationships with customers.
  • Maintain comprehensive customer service records tailored to client requirements.
  • Provide customers with detailed information regarding our sales initiatives, including pricing, products, promotions, and special offers.
  • Establish connections with suppliers.
  • Address customer inquiries with suitable parts and service options.
  • Lead, mentor, and develop service team members.
  • Authorize all service-related purchases.
  • Ensure sales targets and departmental operational plans are met.
  • Oversee the maintenance of tools, equipment, and supplies for the service team.
  • Monitor and manage costs and expenditures.
  • Conduct regular outreach to assess service needs of existing and prospective clients, both via phone and in-person.
  • Guarantee that trailers are serviced and billed efficiently.
  • Implement safety protocols within the service department (audits, meetings, and training).
  • Oversee and document all service activities, coordinating with vendors, shop supervisors, and end-users.
  • Perform additional tasks as required.
Qualifications:
  • Education: High school diploma required; college education preferred.
  • Experience: Previous experience in sales, service, and management is essential.
  • Skills: In-depth industry knowledge.
  • Exceptional leadership, communication, sales, and customer service abilities.
  • Proficient in computer applications and strong organizational skills.
  • Creative problem-solving and critical thinking capabilities.
  • Able to perform under pressure and manage stress effectively.
  • Travel: Not required.
Physical and Mental Requirements:
  • Work environment includes both office and operational settings.
  • Physical activities include keyboarding, lifting, standing, bending, and walking.
  • Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential job functions.
About Great Dane:
With a legacy that began in 1900, Great Dane has positioned itself as a leader in transportation solutions, delivering innovative products and outstanding services that empower our customers and workforce to thrive. We not only manufacture robust and high-quality trailers and truck bodies but also cultivate enduring relationships.
Why Choose Great Dane?
As a premier manufacturer of dry-freight vans, refrigerated trailers, and flatbeds, we operate 10 manufacturing facilities and 20 service centers across the United States. Our commitment to our dedicated workforce is reflected in our culture, which emphasizes core values of safety, leadership, integrity, quality, and passion. Every employee is afforded opportunities for learning, growth, and engagement in a collaborative atmosphere.
Benefits Overview:
  • Competitive salary.
  • Comprehensive benefits package, including dental, vision, and medical coverage with employer contributions.
  • Retirement plans, including a Pension Plan and 401(k) with employer matching.
  • Tuition reimbursement programs.
  • Paid holidays and vacation time.
  • And more.
Great Dane is an Equal Opportunity Employer.