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Operations Manager for Customer Service
2 months ago
The Operations Manager plays a crucial role in overseeing the daily functions of Customer Service and Ramp operations at our station. This position is integral to ensuring optimal performance, safety, and exceptional customer service while fostering employee engagement.
Key Responsibilities- Operational Leadership: Manage the day-to-day activities of Customer Service and Ramp teams, ensuring adherence to safety protocols and operational standards.
- Performance Management: Monitor and evaluate team performance, implementing strategies for improvement and recognizing outstanding contributions.
- Customer Experience: Uphold the highest levels of customer satisfaction by addressing concerns and enhancing service delivery.
- Employee Development: Support and enable team members through training and development initiatives, fostering a culture of continuous improvement.
- Collaboration: Work closely with the General Manager and other stakeholders to execute operational plans that align with company objectives.
The ideal candidate will possess strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service. Experience in operational management within the airline industry is preferred.
Join UsBecome a part of United Airlines, where your contributions will make a significant impact on our operations and customer satisfaction.
