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Service Operations Manager

2 months ago

Dallas, Texas, United States Aldinger Co. Full time
Job Description

We are seeking a highly skilled Service Operations Manager to join our Aldinger Co. team. As a key member of our operations team, you will play a crucial part in managing the day-to-day activities of our field service technicians.

In this role, you will be responsible for:

  • Coordinating and scheduling the day-to-day activities of our field service technicians to ensure a smooth and efficient process.
  • Managing customer relationships and ensuring high customer satisfaction.
  • Organizing and processing customer equipment into our management software and assigning it to a technician for completion.
  • Collaborating with the branch manager and lead field technician to improve and implement service strategies and processes.

Key Responsibilities:

  • Oversee the workflow and scheduling of all calibrations and repair work.
  • Schedule and dispatch field technicians.
  • Inspect, receive, and create work orders for customer items needing calibration.
  • Create quotes and estimates for calibration jobs and services.
  • Organize purchase orders or secure payments for services rendered.
  • Communicate with customers by providing status for orders.
  • Communicate with customers by making corrections or amendments to certificates.
  • Follow up with customers who have items that are due for upcoming calibrations.

Requirements:

  • Ability to lift 50 pounds.
  • Strong attention to detail and the ability to work independently.
  • Excellent customer service skills.
  • Excellent organizational, prioritization, and administrative skills.
  • Excellent presentation, written and personal communication skills.
  • A focus on high-quality outcomes and business profit.
  • Able to multitask, problem-solve, and manage projects under pressure.

Benefits:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k) with matching.
  • Company Paid Life Insurance.
  • Paid Time Off.
  • Paid Holidays.
  • Company equipment needed for the job.