Mobile Sales Associate

3 days ago


Irvine, California, United States T-Mobile Full time
Job Overview

As a Mobile Associate at T-Mobile, you will be an integral part of the Retail Team, responsible for bringing the T-Mobile brand to life within National Sales partner locations. Your primary focus will be on creating an exceptional customer experience, building relationships, and driving sales in a fast-paced retail environment.

Key Responsibilities:
  • Proactively engage with customers, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources to provide the best possible experience for customers.
  • Partner with nearby store locations to properly onboard customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • Customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and committed to providing exceptional service and exceeding customer expectations.
Requirements:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Benefits:

T-Mobile offers a competitive base salary and compensation package, including a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

T-Mobile is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from individuals with disabilities and offer reasonable accommodations to ensure equal access to employment opportunities.



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