Mobile Associate, Store-In-Store

2 months ago

Irvine, California, United States T-Mobile Full time
Job Overview

As a Mobile Associate, Store-In-Store, you will be an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. Your primary focus will be on creating an exceptional customer experience, driving sales, and providing top-notch service to our customers.

Key Responsibilities
  • Proactively engage with customers in a highly-traffic retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources to ensure you are Customer Ready at all times.
  • Partner with nearby store locations to properly onboard customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • Build relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing.
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
  • Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Benefits

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. We also offer mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

Why Join T-Mobile?

At T-Mobile, we believe in creating a culture of growth and development. We offer opportunities for career advancement, training, and education to help you succeed in your role. Our team is passionate about delivering exceptional customer experiences and driving sales growth. If you're a motivated and customer-focused individual who is passionate about sales and service, we encourage you to apply for this exciting opportunity.

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