Technical Support Specialist

1 week ago


Stafford, Texas, United States Neuralog Enterprises, Inc. Full time
Product Support Technician

Neuralog Enterprises, Inc. is seeking a skilled Product Support Technician to join our team. As a Product Support Technician, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our products.

Key Responsibilities:
  • Troubleshooting and Resolving Issues: Handle technical requests from customer service and in-house production, identify problems, and find effective solutions.
  • Customer Interaction: Communicate with customers to understand their issues and provide timely support.
  • Installation and Configuration: Set up and configure hardware and software as needed.
  • Collaboration: Work with various departments, such as engineering and sales, to improve product performance and customer satisfaction.

Depending on your specific skills and interests, you will be asked to support various products. You will be provided with training on the products you will support.

Requirements:
  • Documented job history with a technical background encompassing both software and hardware knowledge, troubleshooting, problem-solving, team collaboration, and customer service expertise.
  • 2+ years of applicable experience.
  • Exposure to a variety of computer applications, databases, remote access applications, and network configurations.
  • Prior experience within a care center/remote support center managing service events via a ticketing system.
  • Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping customers informed on progress and delivering a positive outcome.
  • Knowledge of structured methodology to resolve an issue, such as 5-step troubleshooting.
  • Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites.
  • Graphics and/or application support experience.

Product-specific training will be provided.



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