Production Account Specialist

1 week ago


Stamford, Connecticut, United States ProRose Full time
Job Overview

ProRose, a prominent provider in the promotional sector, is dedicated to personalizing drinkware and display materials with corporate branding, assisting advertisers in effectively showcasing their products and messages.

We are looking for a Production Account Coordinator to enhance our account management and client engagement efforts. This position involves processing orders, liaising with suppliers, and delivering exceptional customer support. You will play a crucial role in ensuring seamless coordination and execution of tasks.

Ideal candidates will possess strong communication abilities, be adept in Microsoft Outlook, Word, and Excel, and demonstrate outstanding organizational skills. Familiarity with Adobe Illustrator is advantageous but not mandatory.

Our environment is dynamic and fast-paced, so we seek individuals who can prioritize effectively and respond to client needs promptly and confidently. If you excel in a deadline-oriented setting and are passionate about client interaction, ProRose is eager to welcome you.


Benefits Include:

  • No weekends, nights, or holiday shifts
  • Comprehensive training
  • Paid Time Off and Holidays
  • Medical, Dental, and Vision coverage
  • 401(K) Retirement Plan
  • Bonus opportunities

Key Responsibilities:

  • Collaborate with clients to ensure all details on purchase orders are accurate and resolve any discrepancies.
  • Verify order accuracy, including pricing, production, and shipping information.
  • Input order updates and corrections into our database.
  • Dispatch orders to production and suppliers with complete information and artwork.
  • Provide freight estimates and coordinate shipping with freight consolidators for larger orders.
  • Respond to customer inquiries via phone and email.
  • Assess and coordinate artwork with our design and production teams.
  • Issue payment requests and order confirmations promptly.
  • Perform general office tasks and other responsibilities as needed.

Qualifications:

  • Associate's Degree preferred
  • Minimum one year of experience in a Call Center Account Representative role preferred
  • At least one year of order entry experience preferred
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook
  • Experience with Adobe Illustrator or similar graphic design software preferred
  • Excellent verbal and written communication skills
  • Strong organizational abilities; capable of managing multiple projects simultaneously.

ProRose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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