Customer Service Representative

4 days ago

Savannah, Georgia, United States Food Lion Full time
Job Summary

To provide exceptional customer service and support to our customers in a fast-paced retail environment. As a Customer Service Representative, you will be responsible for creating a positive shopping experience by greeting customers, answering questions, and resolving issues in a friendly and professional manner.

Key Responsibilities

• Provide fast, easy, and flexible service to customers through the achievement of Food Lion customer service standards.
• Greet each customer and use their name whenever possible to create a personalized experience.
• Unload customers' groceries from cart to belt and unload items for ease of bagging, such as grouping cold items together.
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' order and handle the payment transaction, per standard practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
• Follow procedures for refunds and error correction.
• Make every attempt to maintain accurate cash control.
• Follow procedures and perform overrides.
• Identify customers needing assistance and offer to take the customer's order to their car, including Food Lion To-Go orders (if applicable).
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Check prices quickly and accurately.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
• Retrieve shopping carts from the parking lot and cart corrals using the tether strap per standard practice.
• Ensure the work station and front-end area (if applicable) of the store has a neat and clean presentation.
• Report any register malfunction to the Customer Service Manager or MOD.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer-based training (CBT) and training aid courses.
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines.
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained.
• Perform the task of Food Lion To-Go Runner when scheduled or as needed.
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper, and restock cigarette drawers at each check lane.
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
• Perform all other duties as assigned.

Requirements

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Physical Requirements

• Ability to use computers, smart devices, and other communication systems required to perform job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
• Pull or push up to 75 lbs. on occasion.
• Stand 100% of the time, frequently walking short distances.
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

  • Customer Service Representative

    2 weeks ago

    Savannah, Georgia, United States Mass Markets Full time

    Customer Service RepresentativeAs a Customer Service Representative at Mass Markets, you will be responsible for handling inbound customer calls in a courteous, timely, and professional manner. This includes responding to customer inquiries, resolving customer issues, and escalating complex issues to the appropriate staff and management for resolution. You...

  • Customer Service Representative

    3 days ago

    Savannah, Georgia, United States MCI Careers Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring a positive experience for our customers.Key...

  • Customer Service Representative

    7 hours ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer...

  • Customer Service Representative

    3 days ago

    Savannah, Georgia, United States Carmax Full time

    Customer Service RepresentativeAt Carmax, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will: Meet and greet all service customers in a friendly manner Assist Service/Customer Operators with incoming service calls Interview and document customer concerns Establish specific call time...

  • Customer Service Representative

    2 days ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Respond to...

  • Customer Service Representative

    1 week ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring a positive customer experience.Key...

  • Customer Service Representative

    3 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    3 days ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and selling new products and services.Key...

  • Customer Service Representative

    3 days ago

    Savannah, Georgia, United States Travel Centers of America Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to provide exceptional service to our guests. Key Responsibilities:Assist customers with their needs and provide prompt and reliable service.Answer questions and provide information to customers.Complete daily tasks and maintain a clean and organized work environment.Working...

  • Customer Service Representative

    8 hours ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. You will work closely with our...

  • Customer Service Representative

    3 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial and public sector clients.Key Responsibilities:Handle inbound customer inquiries and...

  • Customer Service Representative

    4 days ago

    Savannah, Georgia, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking orders, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Contact Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    10 hours ago

    Savannah, Georgia, United States MCI Careers Full time

    Customer Service Representative Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Handle customer...

  • Customer Service Representative

    4 days ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    2 weeks ago

    Savannah, Georgia, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you have a knack for multitasking and working in a fast-paced environment? We're looking for a Customer Service Representative to join our team at Domino's Pizza LLC!About the Role:We're seeking a friendly and approachable...

  • Customer Service Representative

    4 days ago

    Savannah, Georgia, United States Mass Markets Full time

    Customer Service RepresentativeAt Mass Markets, we're looking for a skilled Customer Service Representative to join our team. As an Inbound Customer Service Agent, you'll be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Answer inbound calls and respond to customer inquiriesResolve...

  • Customer Service Representative

    5 days ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeJob Summary:MCI Careers is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients, resolving issues, and upselling products and services.Key...

  • Customer Service Representative

    3 weeks ago

    Savannah, Georgia, United States Mass Markets Full time

    Job Title: Customer Service RepresentativeAre you a people person with excellent communication skills? Do you enjoy helping others and resolving issues? We are seeking a Customer Service Representative to join our team!Job Summary:We are a dynamic and growing company that values our customers and strives to provide exceptional service. As a Customer Service...