Customer Service Representative

5 days ago


Savannah, Georgia, United States Mass Markets Full time
Customer Service Representative

As a Customer Service Representative at Mass Markets, you will be responsible for handling inbound customer calls in a courteous, timely, and professional manner. This includes responding to customer inquiries, resolving customer issues, and escalating complex issues to the appropriate staff and management for resolution. You will also be responsible for creating and maintaining accurate customer records in our CRM system.

Key Responsibilities:
  • Handle inbound customer calls and respond to customer inquiries in a timely and professional manner.
  • Resolve customer issues and escalate complex issues to the appropriate staff and management for resolution.
  • Create and maintain accurate customer records in our CRM system.
  • Work collaboratively with other teams to resolve customer issues and improve customer satisfaction.

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. If you have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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