Ramp Service Agent

1 week ago

Haverhill, Massachusetts, United States Signature Flight Support Corporation Full time
Job Summary

We are seeking a highly skilled and detail-oriented Ramp Service Agent to join our team at Signature Flight Support Corporation. As a Ramp Service Agent, you will play a critical role in ensuring the safe and efficient operation of our flight line.

Key Responsibilities
  • Safely and accurately conduct flight line operations in accordance with established policies and procedures
  • Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
  • Operate and maintain ground support equipment, including fuel trucks, vans, tugs, and cars
  • Provide exceptional customer service to pilots, passengers, and other airport personnel
  • Collaborate with other team members to ensure seamless operations and efficient service delivery
  • Perform various tasks, including fueling, de-icing, and loading/unloading luggage and cargo
  • Work in a fast-paced environment with frequent changes in priorities and deadlines
  • Maintain a clean and safe work environment, adhering to all company policies and procedures
Requirements
  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver's license. In some locations a commercial driver's license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
  • Ability to successfully and timely complete Signature's training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training
Working Conditions

This is a physical job that requires extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc. You must be able to work in varying weather and environmental conditions, including precipitation, extreme temperatures, jet engine fumes, dust, and noise.

You will be required to work near stationary and moving aircraft, including spinning propellers and engines. You must be able to safely and efficiently perform various functions, such as fueling and de-icing, from elevated heights.

You will be expected to maintain a high level of professionalism and confidentiality, handling stressful situations and high-profile clientele with poise, effectiveness, and professionalism.

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