Customer Experience Representative
2 weeks ago
Midco is seeking a highly skilled Customer Experience Specialist to join our award-winning customer service team. As a key member of our team, you will be responsible for delivering exceptional customer experiences through inbound and outbound contacts.
Key Responsibilities:- Connect with customers to troubleshoot and resolve phone, cable, and internet services.
- Resolve customer issues and relieve concerns regarding billing.
- Answer questions and educate on services and features.
- Listen and collaborate with the customer to maintain their business and create a positive customer relationship.
- Record customer transactions accurately by dispositioning each contact.
- High school diploma or GED required.
- Customer service experience preferred.
- Basic typing and email skills required.
- Comfortable using technology, including the internet and applications.
- Exceptional communication skills, both verbal and written.
- Ability to adapt and excel in a fast-paced work environment.
Midco is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest. We provide exceptional customer experience and a superior network, while being a force for good in the communities we serve.
We offer a range of benefits, including free Midco internet and TV, great opportunities for volunteerism, and a generous 401(k) match and paid time away from work programs. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply today.
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Customer Experience Representative
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Customer Experience Representative
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