Front of House Operations Leader

2 weeks ago


Cherry Hill, New Jersey, United States PJW Restaurant Group Full time

Join Our Team as a Front of House Operations Leader

PJW Restaurant Group is seeking a dedicated and experienced Front of House Operations Leader to enhance our restaurant's performance and guest experience. In this pivotal role, you will assist the General Manager in orchestrating daily operations and ensuring that our guests receive exceptional service.

Key Responsibilities:

  • Foster a welcoming atmosphere for all guests, ensuring they receive prompt, friendly, and courteous service.
  • Support and mentor the service team, regularly engaging with guests to ensure service standards are consistently met.
  • Drive company goals in sales, service quality, and facility cleanliness through effective employee training and a positive work environment.
  • Manage cash handling and reconciliation processes in line with company policies.
  • Collaborate with the General Manager on staffing decisions, including hiring and terminations.
  • Step in as needed to maintain service excellence in both front and back of house operations.
  • Commit to the ongoing development of staff in service techniques, food presentation, and safety protocols.
  • Complete necessary paperwork, including reports and schedules, in an organized and timely manner.
  • Provide constructive feedback and coaching to team members regarding their performance.
  • Assist in the planning and execution of marketing and promotional activities for the restaurant.
  • Uphold restaurant policies and ensure fair and consistent corrective actions are taken when necessary.
  • Schedule staff based on anticipated business needs while managing labor costs effectively.
  • Ensure compliance with all health, safety, and labor regulations relevant to restaurant operations.

Qualifications:

  • A minimum of 1 year of supervisory experience in a high-volume, full-service restaurant.
  • ServSafe Certification is required.
  • Ability to lead effectively and make informed decisions based on management guidelines.
  • Proficient in analyzing financial statements and managing budgets.
  • Possess a friendly demeanor and strong communication skills with staff and guests.
  • A proactive attitude with a willingness to learn and adapt quickly.
  • Ability to manage multiple tasks and priorities efficiently.
  • Basic computer skills and familiarity with scheduling and POS systems.

About PJW Restaurant Group:

For over three decades, PJW Restaurant Group has been committed to excellence in dining experiences. Our passion is reflected in every dish we create and every drink we serve. We are dedicated to fostering a sense of community and belonging through our restaurants, and we take pride in the growth and development of our employees.

We believe in continuous improvement and innovation, ensuring that we always deliver the best to our guests.



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