Retail Operations Supervisor

2 weeks ago


Cherry Hill, New Jersey, United States Morphe Angled Contour Brush Full time

Retail Operations Supervisor - Cherry Hill

Leadership in Retail | Cherry Hill, NJ | Full Time

Company Overview

Morphe is a beauty brand that emerged in 2008, inspired by artists and influencers in Los Angeles. We are dedicated to providing exceptional makeup products that empower creativity without breaking the bank. Our community, the #MorpheBabe, thrives on passion and innovation in beauty.

Position Overview

The Retail Operations Supervisor plays a pivotal role in ensuring operational excellence that fosters outstanding customer experiences. This position is key in maintaining effective scheduling, merchandising, communication, and compliance within the store. A motivating leader, the Supervisor cultivates a collaborative atmosphere on the sales floor, guiding the team to deliver exceptional service and achieve financial objectives.

Key Responsibilities

  • Sales Management: Drive sales performance to meet or exceed targets while assisting in the management of the store's financial goals, including P&L oversight.
  • Operational Excellence: Oversee all operational aspects of the store, ensuring a visually appealing and engaging environment for customers.
  • Staff Scheduling: Create effective schedules that maximize sales opportunities and enhance customer experiences, collaborating with management to prioritize staffing needs.
  • Promotional Support: Prepare for and support company-led promotions and product launches, ensuring successful execution to meet sales objectives.
  • Community Engagement: Assist with local events, ensuring they are executed successfully as directed by management.

Customer Service:

Act as a positive representative of the Morphe brand, delivering a comprehensive customer service experience that caters to individual needs and optimizes in-store resources.

Team Leadership:

Facilitate training sessions on operational initiatives, ensuring all processes and policies are effectively communicated. Advocate for and support training efforts to enhance team skills and artistry knowledge.

Build strong relationships with employees, customers, and influencers, fostering a dynamic team environment based on a shared passion for makeup.

Provide constructive feedback and coaching to team members, helping them grow in their roles while maintaining a respectful and fair workplace.

Operational Responsibilities:

Ensure daily store presentation is maintained, overseeing operations to guarantee a safe and efficient environment for customers.

Administer all company policies and procedures, ensuring compliance and effective communication within the team.

Manage inventory processes, including shipping and receiving, and maintain accurate records for payroll and operational tasks.

Execute visual merchandising updates and manage in-store inventory levels to create an inviting shopping experience.

Qualifications

3-5 years of retail experience, including some management responsibilities, with a strong background in sales.

Exceptional customer service, communication, and organizational skills.

Proven track record of operational excellence and a passion for makeup and cosmetic artistry.

Proficient in Microsoft Office applications and comfortable with technology.

Ability to solve moderate to complex problems independently and demonstrate flexibility and initiative.

Must have flexible availability to work during peak times, including evenings and weekends.

Physical requirements include the ability to lift up to 50 pounds and stand for extended periods.

The Company reserves the right to modify job responsibilities as needed.



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