Front Desk Associate
6 days ago
Job Summary: We are seeking a Front Desk Associate to join our team at Ojos Locos Sports Cantina - El Paso East. As a key member of our staff, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.
About the Role: In this full-time or part-time position, you will greet guests in a friendly and professional manner, facilitate the guest experience, and communicate concerns to management as needed. You will also manage competing demands with patience and grace, ensure guests are acknowledged when leaving, and maintain a clean and organized front area.
Responsibilities:
- Greet each guest and welcome them in a friendly and professional manner
- Escort guests to their table
- Communicate guest concerns to management, as appropriate
- Manage competing demands with patience and grace
- Ensure guests are acknowledged when leaving the establishment
- Answer the telephone within two rings using proper telephone etiquette
- Acknowledge and organize reservations, prioritizing to accommodate guests
- Manage the wait list
- Prepare seating assignments prior to service
- Assist fellow team members when needed
- Uphold company processes and procedures
- Clean and organize the front area
Requirements:
- Positive attitude and excellent communication skills
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