Executive Hospitality Manager

1 week ago


El Paso, Texas, United States Staybridge El Paso Full time
Hotel Front Desk Supervisor Role Overview

We are seeking an experienced Hotel Front Desk Supervisor to join our team at the Staybridge El Paso Airport Area hotel. This role is ideal for individuals who possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences.

About the Job

The successful candidate will be responsible for overseeing the front desk operations, ensuring seamless check-in and check-out processes, and providing top-notch customer service to all guests. They will work closely with the General Manager and other departments to maximize room revenue and occupancy, while maintaining high standards of productivity and efficiency.

Key Responsibilities
  • Lead and motivate a team of front desk agents to deliver exceptional guest experiences
  • Ensure accurate and efficient room reservations, check-ins, and check-outs
  • Maintain accurate records and reports, including the Front Office log and Trace File
  • Monitor and manage VIP and special guest requests
  • Be knowledgeable about all rates, packages, and promotions currently underway
  • Collaborate with other departments to ensure seamless execution of events and activities
Requirements

To be successful in this role, you will need:

  • A minimum of 2-3 years of progressive experience in a hotel or related field
  • Strong leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Excellent problem-solving and conflict resolution skills
  • Knowledge of hospitality software and systems
  • High school diploma or equivalent required; college coursework in a related field is preferred
What We Offer

As a valued member of our team, you will enjoy a competitive salary range of $45,000 - $65,000 per year, based on experience, plus benefits package including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.

This is an exciting opportunity to join a dynamic team and take your career to the next level. If you are a motivated and results-driven individual with a passion for delivering exceptional guest experiences, we encourage you to apply.



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