Hotel Front Office Manager

2 days ago


El Paso, Texas, United States Aimbridge Hospitality Full time
Job Description

We are seeking a highly skilled and experienced Night Auditor to join our team at the Holiday Inn Express El Paso Airport Area. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift.

Your primary responsibilities will include:

  • Managing the front desk operation, including registering guests and making reservations
  • Preparing and distributing daily reports, including revenue printouts and charge/paid folios
  • Balancing transactions and maintaining accurate records
  • Conducting security walks and ensuring the safety and security of hotel guests and staff

To be successful in this role, you will need to possess excellent organizational and problem-solving skills, as well as strong communication and interpersonal abilities. You will also be required to work independently with minimal supervision and demonstrate a high level of professionalism at all times.

Key Responsibilities

Some of your key responsibilities as a Night Auditor will include:

  • Approaching all encounters with guests and associates in a friendly service-oriented manner
  • Maintaining regular attendance and adhering to hotel standards
  • Ensuring accurate and efficient completion of tasks, including running reports and balancing transactions
  • Providing exceptional customer service and resolving guest complaints in a professional and timely manner

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