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Education Support Specialist III

2 months ago

West Chester, Pennsylvania, United States John Tyler Community College Full time

Job Summary

Brightpoint Community College is seeking a highly skilled and dedicated individual to serve as a New Student Navigator. This role is critical in helping prospective and new students successfully complete the onboarding process.

Key Responsibilities

  • Provide high-quality service to prospective and new students, helping them navigate the application, major selection, registration, and payment/financial aid processes.
  • Communicate with students and their support systems through various channels, including email, phone, text, and in-person meetings.
  • Collaborate with college leadership to execute college recruiting strategies and reduce barriers to enrollment.
  • Work a flexible schedule, including evenings and weekend hours during peak enrollment seasons.

Requirements

  • Experience in providing client, customer, or patient care.
  • Cultural competency with experience working with diverse populations.
  • Proficiency with Microsoft Office and Google suite.
  • Excellent written and verbal communication skills.
  • Understanding of and commitment to open-access community college philosophy and student success.

Preferred Qualifications

  • Significant experience working with high school or college students.
  • Competency in customer relationship management (CRM) software and/or student information systems.
  • Expertise in one or more areas, such as college admissions, advising, financial aid/services, etc.

What We Offer

Brightpoint Community College is a two-year, public institution of higher education that values its employees and provides a supportive work environment.