Certified Customer Service Specialist
2 weeks ago
Take the next step in your professional journey with Dickerson Insurance Agency-Farmers Insurance. We are seeking a dedicated and enthusiastic individual to fill the role of Full Time Customer Service Representative. If you are passionate about providing exceptional customer service and thrive in a proactive environment while building strong relationships, this position is ideal for you.
What We Offer
We provide ongoing training and education, along with opportunities for career advancement. You will have the chance to enhance your skills through mentorship and training programs. The annual base salary is competitive and commensurate with experience, with numerous opportunities to earn commissions and bonuses.
Benefits Include:
- Annual Base Salary + Commission + Bonus Opportunities
- Paid Time Off (PTO)
- Health, Vision, and Dental Insurance
- Life Insurance
- Hands-on Training
- Monday to Friday Work Schedule
- Career Development Opportunities
- Retirement Plan
- Tuition Reimbursement
- Employee Appreciation Events
- Unlimited Earning Potential
Key Responsibilities
- Build and maintain strong relationships with clients to ensure high levels of retention and loyalty.
- Provide clients with quotes and detailed information regarding new products and services.
- Respond promptly to inquiries, cancellation requests, and sales inquiries.
- Identify and assess the needs of clients over the phone.
- Participate in training and continuing education sessions.
- Manage customer renewals effectively.
Qualifications
- A genuine willingness to learn, along with being intuitive, resourceful, and coachable.
- A positive, upbeat, and enthusiastic demeanor.
- Ability to multi-task, follow through, and maintain communication.
- Excellent communication and interpersonal skills.
- Ability to exceed the expectations of current and prospective clients.
- A valid Property & Casualty Insurance License is required.
- Strong oral and written communication skills.
- Capability to identify and resolve issues, think critically, and make quick decisions.
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