Loan Experience Specialist

8 hours ago


Troy, Michigan, United States Hall Financial Full time
Job Title: Client Experience Ambassador/ Loan Processor

At Hall Financial, we're seeking a highly skilled and motivated Client Experience Ambassador/ Loan Processor to join our team. As a key member of our Operations Team, you'll play a critical role in ensuring that our clients receive exceptional service and that our loans are processed efficiently and accurately.

Key Responsibilities:
  • Provide a 5-star experience to clients and internal stakeholders through exceptional communication and problem-solving skills.
  • Manage loan documentation and ensure accuracy and completeness.
  • Act as a liaison between borrowers, underwriters, and other stakeholders to facilitate smooth loan processing.
  • Collaborate with the Operations Team to identify and implement process improvements.
  • Stay up-to-date on industry developments and regulatory requirements to ensure compliance.
Requirements:
  • 5+ years of loan processing experience.
  • Strong knowledge of mortgage lending and loan types.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in MS Office and Encompass, DU, and LPA.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounted rates on mortgage products for yourself and your network.


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