Loss Draft Associate

4 weeks ago


Troy, Michigan, United States Proctor Loan Protector Full time
Job Title: Loss Draft Associate

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What's the Culture Like at Proctor Loan Protector?

We are a company that values teamwork, innovation, and customer satisfaction. Our team members are passionate about delivering exceptional results and making a positive impact on our customers' lives. We believe in empowering our employees to take ownership of their work and make decisions that drive business success.

Key Responsibilities:
  • Monitor the repair process for losses suffered by borrowers using the loss draft module.
  • Document claim activity in the loss draft module and in some cases the client's servicing system as well.
  • Order inspections for claims and request disbursements for ongoing claims.
  • Understand and apply business rule requirements and investor requirements.
Requirements:
  • High School Diploma/GED
  • Computer knowledge - Proficient in Windows based environment
  • Microsoft Office Skills
  • Strong analytical skills
  • Customer Service Skills
  • Strong communication skills both written/verbal
  • Strong organizational skills
  • Attention to detail
  • Ability to prioritize workflow and work in a fast-paced environment
Preferred Qualifications:
  • Customer Service Experience
  • College degree
  • Insurance/Mortgage Servicing knowledge
  • Property insurance claim experience
Physical Requirements:
  • Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
  • Vision sufficient for use of a computer monitor.
  • Sedentary position. Ability to sit at a desk 7-8 hours per day.
Equal Opportunity Employer:

Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.



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