Operations Analyst

6 days ago

Foster City, California, United States ACL Digital Full time
Job Title: Operations Analyst

Location: Hybrid FC - 3 days a week onsite and 2 days remote

Duration: 6 Months

Description:

We are seeking a highly skilled Operations Analyst to join our team at ACL Digital. As an Operations Analyst, you will play a critical role in managing day-to-day activities of our Trade organization within the Managed Markets Strategy & Operations (MSO) department.

Key Responsibilities:

  1. Evaluate daily orders received from direct customers against inventory data feeds to ensure contractually defined inventory limits are not exceeded.
  2. Monitor internal metric reports to identify when direct customers are running low on inventory and proactively reach out to buyers to understand their stocking plans.
  3. Engage with indirect customers, in cooperation with the sales team, to understand stocking issues in the field and communicate them appropriately to buyers and account management.
  4. Review direct and indirect customer returns, leveraging reports and resources to apply the appropriate credit values according to Gilead's return policies.
  5. Collaborate with 3rd party logistics service providers and data warehouse vendors.
  6. Cross-functionally support internal colleagues (e.g., Supply Chain, Legal, Finance, Quality, IT, Audits, etc.) to work toward Gilead's business goals & objectives.
  7. Follow Gilead's policies to maintain and improve the company's level of customer service to direct and indirect customers.
  8. Serve as a resource to colleagues within the Trade organization (Operations, Strategy, Contracting, and Relations) to support contracting strategy, analytics, and recommendations.
  9. Perform ad-hoc reporting, analytics, and documentation requests according to business need.

Requirements:

  • Bachelor's degree in Business Administration, Supply Chain, Economics, Finance, Engineering or related fields.
  • 3+ years of pharmaceutical or biotech industry preferred.
  • Able to multi-task, self-start, and dynamically prioritize ad-hoc deliverables versus day-to-day tasks with high attention to detail and a professional demeanor in a deadline-intensive environment.
  • Able to analyze data from multiple sources and communicate findings in a clear and organized manner.
  • Able to make decisions, influence peers, and solve problems while working collaboratively and respectfully in a team structure.
  • Demonstrated ability to effectively and productively communicate both orally and in writing.
  • Proficiency in MS Office applications (Advanced in Excel) is required.
  • Working knowledge of contracts and regulations, advisories, methodologies, and standard operating procedures is preferred.
  • Industry knowledge of pharmaceutical business standards and regulations is preferred.
  • Working knowledge of ERP systems (Oracle/SAP), Business Intelligence (OBIEE), Trade data platforms (Integrichain or Valuecentric), EDI data sets (852/867), and visualization tools (Tableau) is preferred.

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