Retail Service Specialist

5 days ago


La Mirada, California, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting sales and operations, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Lead store team members in delivering outstanding customer service and sales performance
  • Supervise customer service levels on the retail showroom, including team member execution of customer service programs
  • Ensure timely processing of buy online/ship to store, hub and store to store transfers, and DC add orders
  • Handle special orders and outside purchases efficiently and according to procedure
  • Process retail customer returns and exchanges in a friendly and efficient manner
  • Perform all store opening/closing duties, including day end procedures and security protocols
Requirements
  • Strong communication skills and ability to obtain RSS Certification
  • Retail sales experience, preferably in auto parts, and knowledge of automotive systems and repair
  • ASE Certification a plus
What We Offer
  • Competitive wages and paid time off
  • Stock purchase plan and 401k with employer contributions starting day one
  • Medical, dental, and vision insurance with optional flexible spending account
  • Team member health and wellbeing programs
  • Tuition educational assistance programs
  • Opportunities for career growth and professional development

O'Reilly Auto Parts is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.



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