Retail Service Specialist

2 days ago


La Verne, California, United States The Auto Club Group Full time

Job Summary: We are seeking a highly skilled Retail Service Specialist to join our team at The Auto Club Group. As a key member of our Branch Operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless member experience.

Key Responsibilities:

  • Provide top-notch customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with branch staff to ensure efficient branch operations and maintain a clean and organized store environment.
  • Assist with branch projects and initiatives, such as process improvements and member engagement activities.
  • Collaborate with other departments to ensure effective communication and coordination.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of customer service experience, preferably in a retail or branch environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Why Join Us:

The Auto Club Group is a leading provider of automotive, travel, and insurance services. We are committed to delivering exceptional member experiences and making a positive impact in our communities. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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