Pharmacy Customer Service Representative

2 weeks ago


La Mirada, California, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our retail pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service
    • Engage with customers and patients to provide a positive and personalized experience.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Pharmacy Operations
    • Process prescriptions accurately and efficiently, including counting, measuring, and weighing medications.
    • Assist pharmacists with scheduling and maintaining workflow.
    • Perform duties as assigned by the Pharmacy Manager, including utilizing pharmacy systems to enter patient and drug information.
  • Store Maintenance
    • Ensure a clean and organized store environment, including counters and shelves.
    • Restock merchandise and maintain inventory levels.
  • Training and Development
    • Earn and maintain PTCB certification through the designated PTCB training program.
    • Attend training and complete PPLs requested by Manager or assigned by corporate.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • 6 months of experience in a retail environment preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Basic math skills and ability to accurately count and measure medications.
What We Offer

As a Pharmacy Customer Service Associate at Walgreens, you will have the opportunity to work in a dynamic and customer-focused environment. We offer competitive pay, opportunities for advancement, and a comprehensive benefits package.



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