Strategic Customer Success Manager

1 week ago


Austin, Texas, United States Dialpad Full time
About the Role

We are seeking a highly skilled Strategic Customer Success Manager to join our team at Dialpad. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.

Key Responsibilities:

  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Quarterly or Semi-Annual Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

Requirements:

  • 5+ years of relevant Customer Success experience working at a SaaS company
  • Experience and comfort interacting with, building enduring relationships with, and influencing C-level executives.
  • Expertise working with Enterprise customers and an understanding of their unique qualities.
  • Strong presentation, meeting facilitation, oral, and written communication skills.
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
  • Ability to work cross departmentally.
  • Ability to lead, manage, and influence both internal and customer resources to achieve positive outcomes.
  • Strong analytical and problem-solving skills.
  • Willingness to travel to customer locations.

About Dialpad

Dialpad is a dynamic force in AI technology with a rapidly expanding presence. We pioneered the first AI-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of AI to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth.

Why Join Us?

We offer a collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Our team is passionate about Doing the Right Thing, and we are committed to building a values-driven culture that celebrates identity, inclusion, and belonging. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



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