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Desktop Support Specialist

2 months ago

Nashville, Tennessee, United States AMS Staffing Inc. Full time
Desktop Support Specialist Job Description

We are seeking a highly skilled Desktop Support Specialist to join our team at AMS Staffing Inc. in Nashville, TN. This is a full-time, direct-hire position with a salary between $55-65K and excellent benefits.

Job Responsibilities:
  • Collaborate with the Applications and Support teams to resolve technical issues.
  • Provide second-tier help desk support via phone, desk side, and/or remotely.
  • Set up equipment, including hardware, printers, telephones, and peripherals.
  • Track information associated with the distribution of laptops, printers, and mobile devices from the Firm's loaner pools.
  • Assist with daily audio-visual setups and checkout of laptops and other equipment.
  • Provide expert telephone support to internal clients, troubleshooting software, hardware, and network issues.
  • Log internal client calls, maintain records, and capture final solutions in the Firm's online ticketing system.
  • Rout calls to the appropriate group for resolution and provide status reports to internal clients.
  • Assist with familiarizing employees with the firm's computer systems, software, and phone system.
  • Deliver high-quality support in a timely manner to meet internal and external client needs.
Requirements:
  • Candidate must have at least a 2-year certificate from a college or technical school and 3 years of related experience or equivalent.
  • Candidate should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications.
  • Ability to lift up to 50 pounds individually and crawl under a desk to service computers.
  • Ability to work on call-support on designated weekends throughout the year.
  • Must have a high degree of professionalism when interacting with internal and external clients.