Customer Service Representative

3 days ago


Evansville, Indiana, United States Big Sandy Superstore Full time
Customer Relations Specialist Job Description

We are seeking a highly skilled and detail-oriented Customer Relations Specialist to join our team at Big Sandy Superstore. As a key member of our customer service team, you will be responsible for ensuring that all customer interactions are handled with professionalism and accuracy.

Key Responsibilities:
  • Verify all information related to orders is accurate and identify any discrepancies.
  • Complete all documentation in an accurate and efficient manner, processing information regarding cash balances, deliveries, sales orders, and account balances in compliance with corporate guidelines.
  • Provide exceptional customer service support by answering phones, managing counter inquiries, processing payments, and resolving customer complaints and questions.
  • Process credit applications, payments, and financing paperwork.
  • Communicate with internal and external personnel in a professional and timely manner.
  • Maintain accurate files and processes to maximize productivity.
  • Perform clerical support for store staff as needed.
Requirements:
  • Excellent verbal and written communication, and listening skills.
  • Basic reading and comprehension skills.
  • Basic numerical reasoning skills.
  • Ability to complete paperwork in an accurate, neat, and efficient manner.
  • Demonstrated knowledge of software, including Microsoft Office.
  • Excellent organizational skills.
  • Outstanding customer service skills.
Physical Demands:
  • Ability to sit, stand, bend, stoop, and reach regularly.
Education and Experience:
  • High school diploma or equivalent combination of education and experience.
  • Previous clerical experience preferred.


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