Product Support Specialist
1 week ago
We are seeking a highly skilled Product Support Specialist to join our team at RIT Solutions, Inc. The ideal candidate will have a strong background in help desk services and a proven track record of resolving technical issues in a complex system environment.
Key Responsibilities- Provide exceptional customer service to external users of the Texas Unified Licensure Information Portal (TULIP) system, responding to calls and resolving incidents in a timely and efficient manner.
- Document all interactions in HHSC's BMC Helix system, ensuring accurate and up-to-date records of customer issues and resolutions.
- Collaborate with program and IT support organizations to resolve complex technical issues, escalating as necessary to ensure resolution within agreed-upon service levels.
- Contribute to the development of process and procedures documentation, proposing updates to ensure future calls can be handled more efficiently.
- 4+ years of experience in help desk services, with a strong background in technical support and customer service.
- Proficiency in help desk software, including ticketing systems and knowledge bases.
- Ability to troubleshoot technical issues in a complex system environment, with a focus on password resets, network connectivity, and other common technical issues.
- High-level knowledge of information technology systems and best practices, with a focus on Microsoft O365 applications and SharePoint Lists.
- Strong customer service orientation, with patience and empathy for frustrated or confused users.
- Experience with call handling and customer service software, with a focus on Remedy/BMC Helix.
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Production Support Specialist
1 month ago
Austin, Texas, United States Talent Groups Full timeProduct Support SpecialistAt Talent Groups, we are seeking a skilled Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to users of our data annotation tool.Key Responsibilities:Provide technical support for our data annotation toolUnderstand user issues, diagnose...
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Product Support Specialist
5 days ago
Austin, Texas, United States RIT Solutions, Inc. Full timeI. Job SummaryRIT Solutions, Inc. is seeking a skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.II. Key Responsibilities Provide technical support to clients via phone, email, and chat Troubleshoot complex technical...
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Product Support Specialist
1 week ago
Austin, Texas, United States LMG Technology Services LLC Full timeAt LMG Technology Services LLC, we are seeking a skilled Product Support Specialist to join our team. The ideal candidate will have a strong background in technical support, with a focus on leadership and process development.Key Responsibilities:Lead a team of technical support specialists in resolving complex customer issuesDevelop and implement process...
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Product Support Specialist
5 days ago
Austin, Texas, United States Talent Groups Full timeJob SummaryWe are seeking a skilled Product Support Specialist to join our team. The ideal candidate will have strong expertise in Python and proficiency in JavaScript (Angular). This role involves providing technical support for a data annotation tool, assisting users in resolving technical issues, understanding the product, and debugging code.Key...
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Product Support Specialist
4 days ago
Austin, Texas, United States Talent Groups Full timeJob Summary:We are seeking a Product Support Specialist with strong expertise in Python and proficiency in JavaScript (Angular) to join our team at Talent Groups.Key Responsibilities:Provide technical support for a data annotation toolUnderstand user issues, diagnose problems, and provide effective solutionsRead, debug, and triage user-submitted code (Python...
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Product Support Specialist
2 weeks ago
Austin, Texas, United States LMG Technology Services LLC Full timeJob DescriptionWe are seeking a highly skilled Product Support Specialist to join our team at LMG Technology Services LLC. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for complex system...
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Java Production Support Specialist
1 week ago
Austin, Texas, United States Futran Tech Solutions Pvt. Ltd. Full timeJob Summary:We are seeking a skilled Java Production Support Specialist to join our team at Futran Tech Solutions Pvt. Ltd. The ideal candidate will have expertise in Java/J2EE/Webservices Technologies, SPRING/SPRING Boot/Hibernate framework, and proficiency in Splunk technologies and related frameworks. Additionally, they should have knowledge on AWS...
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Product Support Specialist
3 days ago
Austin, Texas, United States Talent Groups Full timeJob SummaryWe are seeking a Product Support Specialist to join our team at Talent Groups. As a Product Support Specialist, you will provide technical support for a data annotation tool, assisting users in resolving technical issues, understanding the product, and debugging code.Key ResponsibilitiesProvide technical support for a data annotation...
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Product Support Specialist
4 weeks ago
Austin, Texas, United States Infojini Full timeJob DescriptionAt Infojini, we are seeking a skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for installing applications, hardware, parts, and/or equipment. Your common tasks will include:Key ResponsibilitiesTroubleshoot, diagnose, and repair product and service concernsContribute to and use knowledge...
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Product Support Specialist
3 weeks ago
Austin, Texas, United States Infojini Full timeKey ResponsibilitiesAs a Product Support Analyst at Infojini, you will be responsible for installing applications, hardware, parts, and/or equipment. Your common tasks will include:Troubleshooting and diagnosing product and service concernsRepairing and resolving product and service issuesContributing to and utilizing the knowledge baseCommunicating ongoing...
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Product Support Specialist
2 weeks ago
Austin, Texas, United States RIT Solutions, Inc. Full timeJob Title: Product Support AnalystAt RIT Solutions, Inc., we are seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide timely and accurate support to...
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Product Support Specialist
4 weeks ago
Austin, Texas, United States Brookfield Properties Full timeJob Title: Product Support AnalystWe are seeking a highly skilled Product Support Analyst to join our team at Brookfield Properties. As a Product Support Analyst, you will be responsible for providing exceptional support to our customers and ensuring that our MRI PMX platform and subsidiary sites are running smoothly.Key Responsibilities:Provide timely and...
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Product Support Specialist
1 week ago
Austin, Texas, United States Infojini Full timeAs a Product Support Analyst at Infojini, you will play a crucial role in ensuring the smooth operation of our products. Your key responsibilities will include:Key Responsibilities:Troubleshoot and diagnose product and service concerns to provide timely and effective solutions.Contribute to and utilize our knowledge base to ensure that our team has access to...
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Product Support Specialist
4 weeks ago
Austin, Texas, United States LMG Technology Services LLC Full timeJob Title: Product Support Analyst 3Remote - TexasShort-term ContractCandidate Skills and QualificationsMinimum Requirements:Candidates who do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.Key Responsibilities:Lead a help desk/service desk team with at least 3...
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Product Specialist
3 weeks ago
Austin, Texas, United States eMDs Full timeProduct Specialist RoleThe Product Specialist plays a crucial role in the eMDs organization, requiring a deep understanding of our suite of products and exceptional organizational, written/verbal, project management, and customer service skills. This position involves working closely with internal and external customers to understand their needs and...
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Automotive Product Specialist
3 weeks ago
Austin, Texas, United States Hendrick Automotive Group Full timeJob Title: Automotive Product SpecialistWe are seeking a highly motivated and customer-focused Automotive Product Specialist to join our team at Hendrick Automotive Group. As an Automotive Product Specialist, you will play a critical role in educating customers about our latest vehicle models, features, and technologies.Key Responsibilities:Provide...
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Product Support Specialist
2 weeks ago
Austin, Texas, United States LMG Technology Services LLC Full timeJob Title: Product Support Analyst 3LMG Technology Services LLC is seeking a highly skilled Product Support Analyst 3 to join our team.Job Summary:We are looking for a talented individual to provide top-notch support to our customers. The successful candidate will have a strong background in technical support, leadership, and process development.Key...
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Product Support Specialist
2 weeks ago
Austin, Texas, United States LMG Technology Services LLC Full timeJob Title: Product Support Analyst 3Remote - TexasLMG Technology Services LLC is seeking a highly skilled Product Support Analyst 3 to join our team.Key Responsibilities:Lead a help desk/service desk team with at least 3 years of experience.Develop and maintain process/training documentation for at least 2 years.Research and resolve escalated problems,...
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Product Support Specialist
2 weeks ago
Austin, Texas, United States LMG Technology Services LLC Full timeJob Title: Product Support Analyst 3Remote - TexasLMG Technology Services LLC is seeking a highly skilled Product Support Analyst 3 to join our team.Key Responsibilities:• Lead a help desk/service desk team to provide exceptional customer support• Develop and maintain process/training documentation to ensure seamless knowledge transfer• Research and...
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Automotive Product Specialist
4 weeks ago
Austin, Texas, United States Hendrick Automotive Group Full timeJob Title: Automotive Product SpecialistWe are seeking a highly motivated and customer-focused Automotive Product Specialist to join our team at Hendrick Automotive Group. As an Automotive Product Specialist, you will play a critical role in educating customers about our latest vehicle features and technologies, ensuring a seamless and enjoyable shopping...