Product Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled Product Support Specialist to join our team. The ideal candidate will have strong expertise in Python and proficiency in JavaScript (Angular). This role involves providing technical support for a data annotation tool, assisting users in resolving technical issues, understanding the product, and debugging code.
Key Responsibilities
- Provide technical support for a data annotation tool
- Understand user issues, diagnose problems, and provide effective solutions
- Read, debug, and triage user-submitted code (Python + JavaScript)
- Collaborate with the development team to escalate and resolve complex issues
- Deliver clear and effective communication to users in English
Requirements
- Proficiency in Python
- Experience with JavaScript (Angular framework)
- Strong problem-solving and debugging skills
- Excellent communication skills to understand, explain, and solve technical problems
- Ability to work in a shift-based environment
Preferred Qualifications
- Prior experience in product support or technical support roles
- Knowledge of data annotation tools
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