Product Support Specialist

4 weeks ago


Austin, Texas, United States Talent Groups Full time

Job Summary

We are seeking a skilled Product Support Specialist to join our team. The ideal candidate will have strong expertise in Python and proficiency in JavaScript (Angular). This role involves providing technical support for a data annotation tool, assisting users in resolving technical issues, understanding the product, and debugging code.

Key Responsibilities

  • Provide technical support for a data annotation tool
  • Understand user issues, diagnose problems, and provide effective solutions
  • Read, debug, and triage user-submitted code (Python + JavaScript)
  • Collaborate with the development team to escalate and resolve complex issues
  • Deliver clear and effective communication to users in English

Requirements

  • Proficiency in Python
  • Experience with JavaScript (Angular framework)
  • Strong problem-solving and debugging skills
  • Excellent communication skills to understand, explain, and solve technical problems
  • Ability to work in a shift-based environment

Preferred Qualifications

  • Prior experience in product support or technical support roles
  • Knowledge of data annotation tools


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