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Player's Club Operations Supervisor

2 months ago


Shreveport, Louisiana, United States Sam's Town Hotel & Casino, Shreveport Full time
About Sam's Town Hotel & Casino, Shreveport

Sam's Town Hotel & Casino is a premier entertainment destination, renowned for delivering exceptional gaming experiences. Our commitment to excellence drives us to continuously enhance our services and offerings.

Responsibilities of the Player's Club Supervisor:
  • Oversee the daily functions of the player's club team.
  • Inspire and guide staff to boost club membership and ensure high levels of guest satisfaction.
  • Assist with managing guest accounts, redeeming points, and executing promotional initiatives.
  • Support the player's club manager with operational and administrative duties.
  • Provide outstanding customer service and effectively address guest inquiries and concerns.
  • Monitor and maintain adequate inventory of supplies, equipment, and promotional materials.
Qualifications:
  • Must be at least 21 years of age.
  • High School Diploma or equivalent required.
  • At least one year of experience in gaming or club operations preferred.
  • Familiarity with player tracking systems and proficiency in MS Office applications.
  • Excellent communication and customer service abilities.
  • Ability to obtain necessary certifications and licenses.

We are an Equal Opportunity Employer that values diversity and inclusion in the workplace. All information will be treated with confidentiality in accordance with EEO guidelines.