Auto Glass Market Leader

7 days ago

Van Nuys, United States Ultimate Auto Glass and Electronics Full time
Job Summary

As the Auto Glass Market Leader at Ultimate Auto Glass and Electronics, you will be responsible for leading market-level performance through key metrics, quality, individual skill levels, and culture. This role requires a strong leader who can manage all inventory, returns, and dealer inventory in the market, as well as work collaboratively with the market sales team to generate, close, and follow up on market sales leads.

Key Responsibilities

• Manage all employee regular/overtime and commission pay to ensure labor margins remain at goal.
• Evaluate monthly financials to review market financial performance, including profit $ to plan, profit % to plan, return rate, return $ cost, labor margin, parts margin, and miscellaneous margin.
• Work collaboratively with the call center to ensure market profitability to plan.
• Perform market survey on competitors to ensure competitiveness.

Requirements

• Minimum of five years Autoglass experience/auto body management experience required.
• Proven leadership and track record of employee development.
• Ability to read and understand financial (P&L) statements required.
• AGSC Master Certification and DOW certification preferred.
• Ability to travel up to 25%.
• Must have valid a driver's license and be eligible for insurance coverage.
• Working knowledge of Auto Glass Point of sales system and TEAMS management system.
• Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PPT.
• Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately.

Behaviors/Competencies

• Integrity: Respect and accountability at every level and every interaction.
• Customer Service: Provide the highest level of customer service while building customer satisfaction and retention.
• Innovation: Develops and displays innovative approaches and ideas to our business.
• Teamwork: Contributes to building a positive team spirit and supports everyone's efforts to succeed.

Physical Demands & Work Environment

• Frequently required to stand, walk, use hands and fingers, climb, balance, bend, stoop, kneel, or crawl.
• Continually required to talk or hear and lift/push weights up to 100 pounds.
• Must be able to pass a background, drug, and motor vehicle screening.

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