Senior Licensed Insurance Operations Manager

3 days ago


Fort Lauderdale, Florida, United States Chewy Full time
Key Responsibilities
  • Be responsible for the day-to-day operations of a licensed agent contact program, ensuring consistent delivery of high-quality customer interactions that meet compliance and regulatory standards.
  • Lead, mentor, and develop a team of Team Managers and agents to achieve performance metrics (KPIs) such as customer satisfaction, quality, Service Level and efficiency.
  • Drive a consultative sales approach within the team, ensuring achievement of department goals.


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