Customer Service Center Manager
4 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Center Manager to join our team at Suburban Propane.
This role will be responsible for planning and supervising the day-to-day operations of the Customer Service Center, ensuring that all customer interactions and services meet or exceed customer expectations.
The ideal candidate will have strong leadership skills, with the ability to coach and mentor a team of customer service representatives.
Key responsibilities will include:
- Managing all aspects of the Customer Service Center's profit and expense activity
- Supervising the Customer Service Center staff, including interviewing, hiring, coaching, training, and managing performance
- Monitoring and ensuring compliance in areas including safety, health/environmental, human resources, and financial/ethical considerations
- Ensuring all customer interactions and services are performed in a manner that consistently meets or exceeds customer expectations
Suburban Propane is a national propane industry leader with over 3,000 employees, operating in 42 states and providing prompt, reliable service to over one million residential, commercial, industrial, and agricultural customers.
We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.
At Suburban Propane, we value diversity and inclusion, and are committed to creating a workplace where all employees feel valued and supported.
Key qualifications for this role include:
- Bachelor's degree in business or related field
- Delivery and/or distribution, sales, and general management experience
- Strong leadership and coaching skills
- Ability to provide excellent customer service
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, a 401(k) with company match, and immediate vesting.
Apply now to join our team and be a part of a company that is dedicated to making a positive impact in the communities we serve.
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