Patient Care Coordinator
3 weeks ago
Overview:
Team Rehabilitation Services, LLC is a network of therapist-owned outpatient physical therapy clinics in Michigan, Illinois, Indiana, Wisconsin, and Georgia.
We strive to provide exceptional outpatient physical therapy, occupational therapy, and speech therapy services. Our mission is to deliver high-quality care that exceeds patient expectations.
Our Values:
- Competitive Pay
- Benefits for Full and Part-Time Employees
- FREE Medical Plan
- Monthly Bonuses
- 401(k) Match
- Excellent Educational Incentives
- Generous PTO
- Profit Sharing
- Mentorship
Responsibilities:
- Greet patients in a friendly and professional manner, verifying appointments and assisting with necessary paperwork.
- Ensure seamless communication with patients, physicians, and staff members, including follow-ups as needed.
- Maintain complex schedules, ensuring patients receive the appropriate number of visits. Coordinate with Physical Therapists and staff to accommodate patient needs.
- Assist patients with insurance-related questions, verifying and explaining benefits, and obtaining necessary authorizations.
- Accurately update and maintain electronic medical and billing records, following up on additional information when necessary.
- Collect copayments and process them in a timely and professional manner, issuing receipts and handling billing-related tasks.
- Input data collected from in-house research, which is crucial for determining clinic performance.
- Support clinic performance by preparing management information, imputing data, and maintaining clinic supplies and equipment.
- Respect patient privacy and adhere to confidentiality policies.
Qualifications:
- High school graduate or equivalent
- Experience in patient-centered healthcare positions is an advantage, but not necessary
- Excellent written and verbal communication skills required
- Solid basic computer skills necessary
- Commitment to Team Rehabilitation Services, LLC's initiative to prioritize Diversity, Equity, and Inclusion (DEI)
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