Distribution Customer Service Coordinator
4 weeks ago
Job Summary:
The Warehouse Distribution Customer Service Representative plays a vital role in ensuring seamless customer interactions and order fulfillment. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process and input customer orders accurately and efficiently.
- Coordinate with the Traffic and Operations Departments to expedite special and last-minute shipping requests.
- Provide follow-up with other departments to ensure service standards are being met.
- Verify computer-generated invoices and prepare shipping and tracing information for customers.
- Maintain damage records and back-order logs.
- Communicate customer feedback to management and identify areas for improvement.
Requirements:
- High School diploma or equivalent required.
- Strong computer knowledge, including MS Office applications.
- Basic typing skills and familiarity with 10-key.
- Shipping software systems experience, including UPS and Federal Express.
- Excellent oral and written communication skills.
- Excellent customer service skills.
- Ability to work in varying facility conditions and irregular or extended hours, including nights, weekends, and holidays as needed.
Equal Opportunity Employer:
NFI Industries is an equal opportunity employer and welcomes applications from diverse candidates.
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