Patient Services Representative Float Specialist

1 month ago


Joliet, Illinois, United States Advent Full time
Job Summary

Envision a role where you thrive in a dynamic environment. As a Patient Services Representative Float, you will be the face of ADVENT, interacting with patients at various stages of their treatment journey. We're seeking a skilled professional to join our team, providing exceptional customer service and ensuring seamless patient experiences.

Key Responsibilities
  • Greet patients and accurately check them into the Electronic Health Record (EHR) using established protocols.
  • Order Sleep Study devices and upload sleep study reports into the system.
  • Review future clinic schedules to ensure insurance and necessary patient documentation is complete.
  • Schedule patient appointments and answer call center calls for overflow coverage.
  • Own the opening and closing of clinics, ensuring documentation is completed and patient payments are received.
  • Order medical supplies and pharmaceuticals as needed, following established protocols.
  • Cross-train as a Medical Assistant to expand your skillset.
Requirements
  • Prior medical experience is preferred, but not required.
  • Proven ability to independently apply best practices in time management and multitasking in a fast-paced environment.
  • Strong customer service focus and solid technology skills, including Outlook, Word, Excel, and Electronic Health Records.
  • Great attention-to-detail and accuracy in work, with a solution-oriented problem-solving approach.
  • Ability to travel between our Tinley Park, IL, and Joliet, IL, clinics regularly and work 32+ hours per week.
Why Choose ADVENT?
  • A culture that values excellence and ethics, encouraging questions and solutions.
  • 16+ days of PTO (prorated based on start date) and holiday pay.
  • Medical, dental, and vision insurance with a generous employer-paid HRA account.
  • 401k contribution and a competitive benefits package.


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