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Customer Experience Development Specialist

2 months ago


Appleton, Wisconsin, United States Werner Electric Supply Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Development Specialist. In this role, you will have the opportunity to work closely with our operations team to identify areas for improvement and develop solutions to enhance our customer experience.

Key Responsibilities
  • Recommend and prioritize projects to improve customer satisfaction and reduce operating expenses.
  • Work with cross-functional teams to identify and eliminate process waste and implement sustainable process improvements.
  • Develop and implement performance metrics to track and validate savings attributed to project deployment.
  • Participate in weekly safety, quality, and lean meetings.
  • Participate in Kaizen events.
Requirements
  • Enrolled in an accredited program pursuing a degree in Operations Management, Supply Chain Management, Industrial Engineering, or a related field.
About Werner Electric Supply

Werner Electric Supply is a leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. We provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service.