Customer Service Representative

2 weeks ago


Appleton, Wisconsin, United States Flex-Staff Full time
Job Title: Full Time and Part Time Member Support Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a Full Time and Part Time Member Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our members, resolving account inquiries, and maintaining a positive and professional demeanor in a fast-paced environment.

Responsibilities:
  • Assist members with account inquiries, account maintenance, and problem resolution via phone, email, or electronic methods.
  • Answer a high volume of incoming calls and provide timely and accurate responses to member inquiries.
  • Troubleshoot calls regarding member accounts and provide knowledge about account titles and designations.
  • Cross-sell products and services while educating members on products and services that meet their needs.
  • Provide information and direct members to appropriate representatives.
  • Achieve member service goals and support department service levels.
Requirements:
  • Customer service experience over the phone.
  • Call center or high volume phone experience is a plus.
  • Ability to meet metrics and upsell products and services.
  • Strong communication skills.
  • Experience working in a fast-paced environment and remaining calm in a high-stress environment.
  • Ability to navigate multiple programs on a computer at one time.
  • Bilingual in Spanish is a plus.
Benefits:
  • Full benefits package including health, dental, vision, 401K, vacation, etc.
  • Paid time off to do volunteer work.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are interested in this opportunity, please apply online or send your resume to the contact information provided. Already worked for Flex-Staff? Call our office at the number provided to discuss your application. Make sure to send your family and friends our way - we love referrals



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