Starbucks Team Leader

1 week ago

Fort Worth Texas, United States Omni Hotels & Resorts Full time

Location:
Fort Worth Hotel

As stunning as any West Texas sunset, the Omni Fort Worth Hotel embodies the essence of Texas hospitality.

Strategically situated in the vibrant heart of Fort Worth's downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance of the city's cultural hubs, dining options, and nightlife.

The Omni Fort Worth Hotel has been honored with the 2015 TripAdvisor Certificate of Excellence Award and was recognized as one of the Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel provides unique employment opportunities centered around associate engagement and innovation. The dynamic world of hospitality resonates throughout our exceptional convention center property. The Omni Fort Worth is committed to being recognized for outstanding guest service and accommodations.

Through our Power of One culture, we empower our dedicated associates to strengthen and advance their careers.

The Omni Fort Worth Hotel is seeking passionate hospitality professionals with a strong guest service focus to join our remarkable team.


Job Overview:


As a Starbucks Team Leader, you will support the Director of Outlets and Starbucks Lead in managing store operations during your scheduled shifts.

In your role as a team leader, you will assign tasks and guide partners to create an exceptional Starbucks Experience for our customers by delivering legendary service, high-quality beverages, and maintaining a clean and inviting store atmosphere.


Key Responsibilities:

  • Uphold integrity, honesty, and knowledge that reflect the culture, values, and mission of Starbucks and Omni Hotels & Resorts.
  • Maintain composure during busy periods or unexpected events to ensure store operations meet standards and to set a positive example for the team.
  • Anticipate customer and store needs by continuously assessing the environment and customer cues.
  • Relay information to management to enable the team to respond effectively and create a welcoming environment during each shift.
  • Assist in training new partners by positively reinforcing successful performance and providing respectful coaching as needed. Offer feedback to the store manager regarding partner performance during shifts.
  • Foster a positive team atmosphere by recognizing changes in partner morale and performance and communicating them to the store manager.
  • Create a supportive learning environment by offering clear, specific, timely, and respectful coaching and feedback to partners to ensure operational excellence and enhance performance.
  • Deliver exceptional customer service by prioritizing customer needs and building connections with patrons. Identify and respond to customer requirements.
  • Build positive relationships with the shift team by understanding and addressing individual motivations, needs, and concerns.
  • Execute store operations during scheduled shifts, organizing opening and closing duties as assigned.
  • Adhere to Starbucks operational policies and procedures, including Omni policies for cash handling safety and security, to ensure the safety of all partners during shifts.
  • Comply with all cash management and register policies, ensuring proper cash handling practices are followed by the team.
  • Monitor baristas during shifts to ensure the delivery of exceptional customer service.
  • Uphold all Omni Hotels & Resorts attendance and punctuality standards.
  • Maintain all Moments of Service standards.
  • Adhere to Omni Starbucks uniform and appearance standards.
  • Provide quality beverages, whole bean, and food products consistently by following all recipe and presentation standards, while adhering to health, safety, and sanitation guidelines.
  • Participate in all monthly store meetings and training sessions.
  • Recognize and celebrate individual and team achievements using Omni Service Champion (OSC) cards.
  • Embrace Starbucks' commitment to environmental responsibility through recycling, ethical sourcing, conservation, and sustainable practices.
  • Utilize operational tools to achieve excellence during shifts.

Qualifications:

  • Ability to lead and direct the work of others.
  • Quick learner.
  • Previous cash handling experience required.
  • Strong oral communication skills.
  • Familiarity with the retail environment.
  • Excellent interpersonal skills.
  • Ability to work collaboratively as part of a team.
  • Flexibility to work various shifts, including early mornings, weekends, and holidays.
  • Must reside in the central Indiana area.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available through the appropriate channels.

If you require special assistance to apply for a posted position, please reach out through the designated channels.End of

Job Overview:
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